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Ordering: Phone sales orders can be placed between the hours of: 8:00 – 5:00 EST Monday – Friday / online ordering is 24/7 at www.dmcracing.com. We will make every effort possible to ship orders received before 11:00am the same day. We cannot guarantee any order will ship on the same day it is ordered, including those orders requesting air services. Please note that a shipper cannot deliver to a PO Box. Due to price fluctuations from our vendors, all prices published on this website are subject to change without notice. All forms of payment mailed to our office must include payment for freight as calculated by our shipping department. Please remit all forms of payment to DMC Racing.
Terms: We accept American Express, Discover Card, Master Card, and Visa. All credit cards are checked using an Address Verification System. For your protection, we reserve the right to refuse shipment to any address not listed as the card’s billing address. Any order failing address verification is subject to credit hold pending further verification. We may also require the card holder to fill out a Credit Card Authorization form. As added security, we may require photocopies of the front and back of the credit card being used, and a photocopy of a second I.D. such as a driver’ s license. Overseas orders can be paid with credit cards or wire transfer. All overseas credit card orders may be subject to credit hold for verification purposes. Orders can be prepaid using cashier’s checks or money orders and must include sufficient funds to cover shipping. Orders paid for in this manner will be held until funds have cleared the issuing bank. COD payments are reserved for established accounts in good standing and may be limited to $500.00 per order. Additional handling charges may be applied to international orders. All shipments via truck must be prepaid and are shipped freight collect. Carbon fiber products and custom rear housings require 100% prepayment. All other special order items and chassis require a minimum 50% deposit. Payment terms for cars are defined in their contracts. Deposits for any custom special order(s) are not refundable. Special order items may be subject to additional incoming freight charges. Unless prior authorization is received, all items purchased at our location must be paid in full by secured funds. Any items remaining in our possession for 30 days after receipt or notification of completion are subject to additional fees and/or forfeiture of the item(s). Additional charges for storage may be applied. Please remit all forms of payment to DMC Racing.
Taxes: All sales transacted in Massachusetts or shipped to an MA address are subject to Massachusetts state sales tax of 6.25% (this includes all items picked up at our facility). If your purchase is exempt, we must have a copy of your company’s business registration and a current tax exemption certificate on file.
Return Policy: DMC Racing will accept items purchased from us, with the exception of electrical devices, books, software, special orders and custom built parts, for return or exchange within a period of 15 days from the date of the invoice. We do not refund shipping or handling charges. After 15 days, we will accept only DEFECTIVE parts for repair or exchange at our discretion. Coil springs can be exchanged at our discretion, as long as they are returned in sellable condition with no rust or scratches. All returns are subject to a 20% re-boxing and re-stocking charge. All header kits will be charged the 20% re-boxing and re-stocking fee, NO EXCEPTIONS. Special orders, custom built parts or any item built to customer specifications will not be accepted for return or exchange. Any items which have been used, modified, altered or returned in such a condition as to not be resalable will not be accepted and no credit will be processed. Items to be exchanged must be in our possession and inspected before we can send out the exchange parts without charging you for the item(s). If you require the part before this process can be completed, we will be glad to ship the new item billed to your credit card and then issue the credit once the original item returns to us in good condition. Before returning any item for credit or exchange, you must call to obtain a RMA. Please have your invoice ready when you call to get your RMA. All returns and exchanges must have a RMA number clearly visible on the outside of the box and a copy of the original invoice inside the box, along with any other documentation that may be required to process your request.
Disclaimer of Warranty: DMC Racing makes no warranties either stated or implied, written or verbal, due to the unusual stresses placed on high-performance parts and because we have no control over how they are installed, maintained, or used. There is no warranty of merchantability or fitness made to purchasers. Furthermore, purchasers acknowledge and expressly affirm they are relying upon their own skill or judgment to select and purchase products from DMC Racing. Purchasers are not relying on DMC Racing, or any representative thereof, to select for purchase parts, equipment or services. DMC Racing assumes no responsibility or liability for any personal injury or loss resulting from the purchase or use of these products. Software is subject to the EULA included in the packaging. Opened software may only be returned for exchange of a new copy.
General Information: Prices and policies are subject to change without notice. DMC Racing reserves the right to substitute equal or better parts if listed parts are not available. Every reasonable effort will be made to notify the customer of substitutions. Most of our kits and components come unassembled in raw finish. Unless otherwise noted, the kits are shown assembled and/or finished for illustration purposes only. DMC Racing is a division of DMC Performance Industries.
Sharing Your Information: Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personally Identifiable Information we collect on-line unless we have your permission. Any Personally Identifiable Information you provide to us will be stored in DMC Racing databases in the United States.
Protecting Your Information: We acknowledge your trust and are committed to take reasonable steps to protect Personally Identifiable Information you provide online from loss, misuse, and unauthorized access. We employ physical, electronic, and managerial processes to safeguard and secure your information.
Links to Other Web Sites: Links to third-party Web sites may be provided solely for your information and convenience. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
Changes to this Statement: Any updates or changes to the terms of this Privacy Statement will be posted here on our Site and the date of the newest version posted below. Please check back frequently, especially before you submit any Personally Identifiable Information at our Site, to see if this Privacy Statement has changed.
Contact Us: If you have any concerns about this information or about your privacy, please send an e-mail to firstname.lastname@example.org, or call 1-781-294-7200. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.